A compliance program,not a compliance scramble.
A single payer audit event can mean $50K–$500K in recoupment demands — and the difference between facilities that fear that letter and those that don't is a working, documented program. We run one with you: audits across every document, expert review of what they find, and training aimed at the findings that keep coming back.
Who this service fits
- Facilities without a dedicated compliance officer, or with one stretched across too many buildings
- Operators who just received an ADR, a denial pattern, or a survey date
- Leadership teams that want an independent read on documentation quality
- Organizations building a defensible, documented compliance program
Independent by design
This service stands on its own — no CareDocs.ai product purchase required and no changes to your systems: you provide documentation, we provide audits, readouts, and training.
What an engagement produces
Recurring audit programs
Comprehensive documentation audits on your cadence, with expert review and readouts your leadership can act on.
ADR & denial response support
Fast, organized, quality-checked documentation packages when a payer sends an Additional Documentation Request (ADR) or denies a claim.
Survey-readiness reviews
A structured look at your documentation posture before the surveyors arrive, with a prioritized fix list.
Documentation-standards training
Built on content packs from Coach, the training tool built into Compliance Agent — our CMS documentation curriculum, assigned across your team, with progress your leadership can see.
Discover → Pilot → Deploy → Operate
Discover
A baseline audit across a defined set of charts tells us, and you, where the risk concentrates.
Pilot
One full audit cycle with expert review and a leadership readout.
Deploy
The recurring program: cadence, remediation tracking, training loop.
Operate
Quarter over quarter, we track findings and remediation so the trend is documented.
Frequently asked questions
How is this different from just buying Compliance Agent?
Compliance Agent is the product your team runs. This service adds people: our specialists run recurring audit programs with expert review of the findings, prepare documentation packages when payers come asking, and run survey-readiness reviews, with or without you owning the product.
Can you help when an ADR or denial has already arrived?
Yes. We support the documentation side: assembling, organizing, and quality-checking the records that support your response, fast. (We prepare documents; your clinical and legal teams own the response itself.)
What does a recurring audit program look like?
A cadence you choose, monthly or quarterly, where we run comprehensive documentation audits, review the findings with your leadership, track remediation, and tune your team’s training program based on what recurs.
Do you train our therapists too?
Yes. Documentation-standards training programs built on the Coach curriculum: CMS rules by discipline, with practice and scoring, assigned and tracked for your whole therapy team.
Start with a baseline audit.
One baseline audit. One readout. You'll see where your risk concentrates.